Our People

	Mike O'Byrne, Operations Manager Mike has been at Lifeline for 3 years and is responsible for making sure that the Lifeline service operates reliably and consistently. 'It is vitally important that we can respond to customers 24/7/365, and that customers receive the best service possible' Tel: 0151 482 2535 Email: mike.obyrne@vnc.org.uk
	Hannah Back, Marketing Manager 'I get a lot of satisfaction from working for a service which is in the business of saving lives. I enjoy the aspects of the job that allow me to get out and about in to the community to speak to people about what a difference having the Lifeline service can make'. Tel: 0151 482 2533 Email: hannah.back@vnclifeline.co.uk
	Control Centre Operatives This is the friendly team on the end of the line when you call us for help. The team answer emergency calls within 30 seconds, and are trained to deal with calls calmly and efficiently. In an emergency, they will stay on the line with you until the necessary services arrive. If a customer presses their pendant by mistake, or calls us for any other non-emergency reason, the operator will speak clearly and calmly; check that everything is ok, and if necessary get in touch with a registered contact to deal with the problem. Steve Cannell (Supervisor), Joanne Twist, Kelli Maloney, Elaine Mullen, Emma Gibbons, Peter Simm, Chris Murphy, Sharon Usher, Mark O'Brien, Tony Kinsella.
	Installation Dave Williams, Lifeline Installer.
	Helen Dewhirst, Lifeline Installer.
	Chris Garnett, Lifeline Installer.
	Steve Morgan, Lifeline Installer. They fit the Lifeline into customers' homes. They will always give a thorough demonstration of how the Lifeline system works, and answer any queries at the point of installation.
	Administration One of the longest-serving members of staff, Lynn Quinn oversees the administration of VNC Lifeline including invoicing, payments and arrears.
	Elizabeth Knight oversees the administration of all our Cumbria clients.